Everything about empire floors coupons

!!!!!!!! Heaven forbid any person response a phone with no sitting down on keep for 30 or even more minutes. Nobody appears to be to have the ability to support me in in any case. I will DEFINITLY not be applying Empire on the remainder of my dwelling.

We want to know additional, and would like to comply with up along with you to discuss your encounter. Please electronic mail us at customersupport@ empire-today.com together with your contact information.

As of 11:30am aug 21, 2017. I sit in this article waiting around as I used to be promised a connect with in 30min. Not a soul has identified as. No one has confirmed up for my put in. I’m now contacting in and having resolution. I used to be promised an install

We’re unhappy to understand that you remain unhappy, and recognize that this has actually been a frustrating experience for you personally. We’ll keep on to review your problems, and we’ll be in contact along with you Soon.

CHESTER, VIRGINIA -- We have had nothing but problems Because the Preliminary supply of hardwood. We are undertaking a complete household remodel along with the laying of your flooring is undoubtedly an integral Section of the procedure as nothing else can arise into your flooring goes in.

Once i requested when we'd obtain the put in concluded I was told possibly tomorrow, that's a Saturday. WTF ( properly that’s Excellent) I requested to talk to some supervisor and was informed there wasn't a person offered Which one particular would phone me later. I guess LATER is widely used at Empire. I desire these men and women could working experience this situation themselves so they can see 1st hand which i’m sorry suggests Absolutely nothing. You don’t affirm an appt four occasions than not clearly show up. My household is in entire disarray our 3 loos are stuffed with home furniture and might barley be utilised. Generally the upstairs Section of my dwelling is unusable and maybe I could get the work done tomorrow??? As I re-Dwell this Catastrophe to variety this my blood pressure level carries on to go ballistic. It’s been one hour and no contact from the supervisor…hum go figure. Customer Service is a dying artwork Within this country. It's got evidently died at Empire Today…

We regret to listen to that you were being unsatisfied with all your working experience. We never want our customers to really feel in this manner, and we’ll be subsequent up along with you shortly to learn more.

We’re sorry to hear that you choose to’re unsatisfied, and sincerely regret the inconvenience. We’ve Situated your account, and we’ll be in connection with you soon.

Also, we desired to provide the floors checked out that was previously laid inside the dining room because of buckling as a result of floors not becoming appropriately acclimated. These floors had been installed 2012 and we continue to don't have any resolution to that problem. Because of the wrong color wood currently being delivered we experienced a further seven working day delay which pushed back our cupboard set up.

Now we have read your review and are disappointed to listen to that your solution is not really Conference your anticipations We wish to learn more and we'll be in contact with you soon to debate your considerations.

We ended up informed the function could just take up to 2 day for completion. We produced the agenda for installation 2 months upfront so we more info wouldn't should just take day off work And become accomplished by the point our Thanksgiving company (spouse and children) arrived.

Immediately after 2 several hours of ready I told the installer to leave. Shortly after that, the salesman phone calls after which you can proceeds to argue with me.

Within the 18th I did not hear from any individual by nine:30am so I referred to as and still left a msg for Ashley. One hour went by and No contact again so I referred to as again and spoke to Jaret who stated “I was not to the schedule today. Very well that was Not very good And that i began get in touch with individuals at Empire and did a Chat with John who known as the Kent office he stated they were seeking to locate a business to come back.

We’ve browse your review, and so are unhappy to hear about your carpet installation. We regret the delay, and want to follow up with you to create things suitable.

Details, Fiction and empiretoday complaints

50 percent value carpet sale - we carry samples to your own home! Connect with Empire today to build a estimate and in residence consultation.

And so the working day they have been purported to begin they did not even present up or connect with or practically nothing. I'd to produce numerous calls. Eventually 2 times later they begun. Allow say they brought 2 folks to acquire off 1400 square ft of glue down flooring.

Be mindful in employing them, they don't continue to keep their phrase. In addition they have no idea nearly anything about flooring product and installation. They only write up the buy and also have a sub set up it.

Now here is wherever it actually gets lousy, Friday waited close to all day long no service, Surprise, the installers again went the incorrect property all over again, called service Dept all over again, lengthy wait, I had to persuade them that I was home and come to learn they went to my mom’s property yet again (across city) She is not in the home. Ok wait it receives even even worse. I talked them no service Dept. and established the installation day for the next Monday, The installers call me and tell me that they will be at the home involving 1pm-3pm, nicely you could’t feel it but I am able to 3pm not a soul experienced confirmed up. Sure I know you're laughing now but again they went to the incorrect handle. referred to as Service Dept yeah correct, they informed me that I was scheduled for installation for Nov nineteenth, (The working day my mother was to own her carpet put in) are you kidding me not again.

BROADVIEW HEIGHTS, OHIO -- As my spouse And that i sat waiting and ready and looking forward to the installers to indicate-up (we received an automatic simply call saying they'd be listed here each morning), I begun studying many of the damaging reviews about Empire Carpet and my intellect began concocting all kinds of horror tales about what we had been in for. Luckily for us, my anticipations were being surpassed.

I would like my carpet mounted this carpet looks previous and wrinkled. I also ought to obtain the same customer service which i received when “Empire today” gross sales representative initial arrived to my dwelling to receive my organization.

August two, 2017 at 1:54 pm We Hired Empire Today to put in carpet in our office, On July 18, 2017. They naturally took a deposit for our order and scheduled installation. The very first team of installers arrived and determined they didn't wish to do The work, because we have been an organization that actually works, they must perform around us. We available to move each of the home furnishings ourselves as a way to get the job performed, They simply walked off the job, mentioned it wasn't All set and left. We termed our salesman and explained to him what took place, he stated the installation staff instructed him it was not Completely ready. The salesman understood when he arrived to our organization that we'd be working as well as the installation would need to be carried out office by office, the salesman said his installers would go the furniture also, but we felt we could just take two or three our employees and enable shift the home furniture to generate there occupation simpler. Many day later on a brand new group of installers came, needless to say ten am instead of seven am that we were being instructed they'd be there. They could only reach a little part of The task done because they arrived so late. The 3rd day we experienced installers, Allow’s just say installer considering that only (one) showed up, right after Listening to us complain he last but not least acquired some enable all over 2 PM and told us he experienced to stay late due to the fact he experienced A different work to go to the following working day.

All they may do was lay the weakened carpet around the world to safeguard my pets from hurt. So the following morning I termed to discover after they had been coming. I had been informed to connect with back in about thirty mins Considering that the installers weren't all assigned nonetheless. I known as back again an hr later on and nobody could give me any data in any way. empiretoday reviews Lastly I acquired hold of somebody who stated they named me to convey my carpet wasn't readily available till Aug fourteen. First nobody called me and if I hadnt termed I would however be sitting below waiting around.

Thanks for bringing your issues to our awareness. We sincerely apologize in your encounter, and know that we’ve spoken for you with reference on your concerns. In the event you carry on to acquire issues you should Make contact with us at customersupport at empire-today.com.

Yesterday I received a get in touch with from Manny in the “corporate office” Having said that my file landed on his desk! Ha suitable. He was definitely not from corporate the best way he spoke to me. Even had the gall to check with me why I was chuckling when he explained they want a chance to ensure it is suitable!

The identical way I function I need them to work. The rest will not be gonna perform. I need resolution. eight/15 time is from the essence. I have emailed customer service, spoke to supervisor. I would like assistance and new crew out tomorrow. Empire has my funds but I haven't got an installed ground!

Following two several hours of waiting around I instructed the installer to depart. Shortly following that, the salesman phone calls and then proceeds to argue with me.

After the carpet was mounted I felt the main difference in the padding. What she didn't condition was the new padding was INFERIOR on the padding I had at present. It felt as though I used to be walking on cement. It is obvious from the photographs I took of the floor molding and also the stair molding thehorizontal strains since the carpet was so much lessen.

Now we have still left several messages but she does not return calls so upcoming phase Lawful if they do not switch flooring and put in bathroom Appropriately.

Top latest Five empire carpet customer service number Urban news

Preserve the response through the Customer Service department apologizing. This means very little. Your word is worthless. Your organization’s values and ethics are pathetic. For those who really cared you’d publish a phone number and electronic mail handle for the leadership of this organization. However, you don’t. That claims lots.

We guarantee you that this is simply not the working experience that we want for our customers, and we apologize for the reaction which you obtained. We’ll be in touch along with you Soon to learn more.

As of eleven:30am aug 21, 2017. I sit in this article waiting as I was promised a get in touch with in 30min. No-one has named. No person has confirmed up for my set up. I’m now contacting in and receiving resolution. I was promised an put in

– Chicago/Milwaukee customer service called me in just a few times and remaining a voicemail. I called again and left a voicemail for them. Soon after three days I identified as and left Yet another voicemail. A few much more times when by and not using a return get in touch with and I made a decision to get in touch with the primary customer service line. The lady I spoke with tried out to achieve someone but was only capable to go away a voicemail. After three a lot more times I all over again identified as customer service and requested them to escalate as I used to be throwing away my time, having no reaction and very pissed off.

I expect to get reimbursed for time off function And maybe for The full carpet since you can not observe up as part of your warranty .

When I questioned when we'd obtain the put in finished I used to be explained to perhaps tomorrow, which happens to be a Saturday. WTF ( properly that’s Great) I asked to talk to your supervisor and was explained to there wasn't one offered Which just one would call me afterwards. I assume LATER is broadly utilized at Empire. I would like these individuals could knowledge this situation on their own to allow them to see 1st hand which i’m sorry implies Absolutely nothing. You don’t affirm an appt four instances than not show up. My home is in finish disarray our 3 bogs are stuffed with home furniture and may barley be used. Fundamentally the upstairs Element of my house is unusable and maybe I can get the get the job done accomplished tomorrow??? As I re-Are living this Catastrophe to variety this my blood pressure level carries on to go ballistic. It’s been an hour or so and no get in touch with through the supervisor…hum go figure. Customer Service is a dying artwork During this place. It's got apparently died at Empire Today…

October 30, 2018 at 12:21 am I actually don’t know wherever to start my practical experience using this type of enterprise continues to be so enormously Undesirable, phrases ca not really Convey the dis-fulfillment using this type of organization. My very first experience using this corporation was however the customer service dept, They sent the gross sales man or woman to the incorrect tackle and named me to say I wasn’t in the home and the gross sales individual was at my door (thoughts you I are waiting around on them all day) The profits person empire today was despatched to my moms handle.

I wished to talk to a "boss" so I figured I must stay at stake for over an hour or so. To my surprise, in a number of minutes I'd a "Dwell" man or woman on the opposite stop.

On top of that, we needed to contain the floors checked out which was previously laid within the eating room as a result of buckling on account of floors not remaining correctly acclimated. People floors have been installed 2012 and we however have no resolution to that situation. Mainly because of the Mistaken shade wood staying shipped we experienced yet another 7 day delay which pushed back again our cupboard put in.

Rapidly forward 24 hours….I had been purported to have a new kitchen area flooring put in today plus the installer known as me at three:00 to inform me that their first task in the working day was getting as well prolonged and they couldn’t put in my ground today. He reported that it could be put in on Monday at ten:00am, but After i asked him if he would notify Empire of the modify in installation he mentioned they they didn’t need to be knowledgeable mainly because it was out in their palms at this time.

I'd personally also suggest you change or change your customer service brokers given that they are unavailable and don't do their task as promised.

we choose matters like these extremely severely and we might love to follow up with you. Make sure you email your concerns and contact facts to customersupport@empire-today.com for even further help, thank you. Valuable?YesNo

In fact, I devote my workdays inside of a plush office without any handbook obligations and these men invest their time day in and time out... pounding, lifting, transferring major furnishings, and so on. Being greeted with hostility ideal out on the gate would not encourage me to carry out the ideal job I could do.

We dislike delays as much as you are doing, and sincerely regret the inconvenience. We’ll be in touch along with you shortly to reschedule your installation.

The Definitive Guide to empire today discount and installation

Gained’t be examining back again right here but will expect them to completely substitute floor and resolve THEIR Inadequate Function together with putting in rest room Properly.

In short he said it had been clear they ended up attempting to get completed speedily. He said customer care would phone me to routine mend.

Once again, he wasn’t in a position to finish. He needed to return for a fourth day. Him and his relatives have been in and out of my residence once again until eventually 8pm when he at last completed. Every single one of nowadays, all my animals had to be locked up in bedrooms due to the back again door needing to be still left open up all day long very long. The primary two days, I couldn’t even use my kitchen or stove for 2 times and needed to order foods that I wasn’t prepared to pay for (I have 6 individual familly).The do the job he did gave the impression of it was excellent, but after a week, the trimming he set down is all peeling up in several spots, and many of the boards in doorways are already chipping. When we called Empire customer care concerning this a few times, they generally shrugged us off and mentioned oh well. We acquired a credit of $75, which is apparently the maximum. We were extremely unsatisfied With all the get the job done and referred to as to own a person appear out and fix the damage and the poor installation. We specified twice in that decision to NOT send out precisely the same guy which was here prior to. He was purported to be here 10am to examine the get the job done. 2pm rolls around, however not one person. We identified as to request the place he was, and so they told us he was functioning late. We requested who it was, and they stated it was the same man who mounted it. Furious, we informed them we specified NOT to ship the identical male who did the get the job done, terminate that and send out some other person the next day. They agreed, apologized, said it shouldn’t have transpired. The following day rolls around and guess who exhibits up at my door? Precisely the same dude we instructed them several instances to not send out! We had to mail him absent and phone All over again, for a THIRD time for you to Last but not least get an individual out the following 7 days who was different. He confirmed up and was really shocked on the Awful high quality in the function that was completed. He really looked at the floors and said “No XXXXXing way…” below his breath. That’s how terrible it absolutely was. We’re continue to waiting around now, Pretty much two weeks has passed, for him to have the ability to return and fix this Terrible perform. Never ever, at any time, ever, at any time, At any time use Empire Today! Their customer care has long been unhelpful, unapologetic, and completely incompetent!

I is going to be getting in touch with the higher Enterprise Bureau and won't ever propose applying Empire for anything at all ever once again. I know that i'm just one person, but I will impression this business with my voice.

Save the response with the Customer support Division apologizing. It means nothing. Your word is worthless. Your business’s values and ethics are pathetic. For those who genuinely cared you’d post a contact number and e mail deal with with the Management of the enterprise. But you don’t. That claims lots.

April 19, 2018 at five:26 pm If I could give your company minus rankings I definitely would. On Friday April 13, 2018, installers came to our household to install our vinyl flooring. They confirmed up at 11am and did not begin until finally eleven:30am over a work which was designed to acquire all day. They squeezed us in between a occupation they'd each morning plus a occupation they ended up carrying out that night. They wound up having to go away at 7pm Along with the promise that they'd be again the next day to complete The work. Saturday came and not one person showed up. I had to connect with the direct installer, Hector, who explained to me which they didn’t Focus on Saturday’s and he was with household and wouldn't be coming. I instantly named customer care to complain. In searching around our partly accomplished ground we observed that rather than 1/four″ plywood underlayment that they had place down three/16″ strand board. Inexpensive stuff. There are actually multiple bubbles within our flooring and it had been put in cracked by a 1/two″ . They took a company report and stated that someone would Call me with 24 business enterprise hours. I needed to simply call back a number of times conversing with a number of people today in advance of I got a return phone from the customer support manager, Donna Martin, within the Sacramento Business.

I’ve contacted shopper assist and whoever would respond to my calls in the last 2 months. I have positioned about sixteen phone calls and however haven't received any resolution to our trouble. We experienced carpet set up in April and it absolutely was a awful sloppy work. We identified as quite a few occasions, ultimately had someone come take a look and take shots and NO Observe UP. I had to chase. Nobody would return calls, they messed up various appointment moments then spoke unprofessionally and insulted us over the cellphone.

Opened a support ask for and wasn’t called back again so termed Empire today and was explained to it absolutely was closed via the installer and had to open up a brand new just one. So even now ready to listen to from someone (really need an put in supervisor to get in touch with me). Assistance!!! Calling the finance to not fork out right up until a hundred% contented….

Right after displaying him which the paperwork instructed me to remove the floor and a value to me, and stating there was no way I was spending further dollars, he agreed to repair the challenge. Installers did what they could on working day one particular and calculated for resources to restore and end on day two.

!!!!!!!! Heaven forbid everyone response a cell phone devoid of sitting down on keep for 30 or maybe more minutes. Nobody would seem to have the ability to aid me in anyway. I will DEFINITLY not be applying Empire on the rest of my home.

August 1, 2018 at 12:24 pm I am fearful I did not read through the reviews in advance of performing small business with Empire, it's been a nightmare from the start and it nonetheless carries on. For making a long story limited they don't continue to keep appointments they make, they do not talk in any way when claimed appointments are skipped.

The guide dude oh those marks were being there. I reported no they weren’t as you can tour my house and see all partitions were being freshly painted – he apologized and despatched his worker out to his van to obtain some thing to clean my partitions wiith. Effectively my walls went from a cream to pink coloring because the chemical stripped the paint. He then apologized once more and stated I’m sorry are you currently pleased with the carpet occupation? I toldhim carpet is okay but detrimental my walls isn't okay. My husband signed our contract and billing papers U/P less than protest. These laborers are exterior individuals who are not professional and may be screened before getting into buyers houses. I was pretty disappointed along with your customer service as they weren't Specialist. After i called in to complain shortly once the laborers remaining I spoke with someone and he told me he was passing my get more info photographs for the supervisor. Today he returns my follow up call and tells me he is definitely the supervisor even though his company card reads lead professionals and states empire is not really responsibility for your harm to the walls for every agreement. I am intending to go after this as I used to be reasonable by calling and letting you understand how unsatisfied we were. I also lobbied a call towards your corporate headquarters and possess not read a term from them. I happen to be in connection with my bank card organization as I am disputing rates right until a resolution is arrived at – this undoubtedly just isn't a specialist method to do organization And that i won’t endorse anybody to empire.

I read more want somebody to Get hold of me, that isn’t just a customer care consultant that can tell me they can leave a voice mail or generate a work get that by no means transpires.

The stick to-up inspection by Joe, which initiated Trevor’s subsequent stop by was to reiterate my dissatisfaction with the first installation and also to increase the issue by the entrance entrance door, which I remediated at my very own expenditure (see original post). The nerve your staff needs to Perform semantics. I shared with Kim that their response was unacceptable and that the settlement was for an entire substitution, not merely with the eating space and any weakened floorboards at a superb/discounted cost.

Considerations To Know About empire today carpet and flooring

Friday arrived, and development on the floor was excellent. Until finally I reminded him of your appointment. At the time I did, he explained he needed to obtain the occupation finished that working day, and necessary to stay in the house while I had been away. I then produced it distinct that I wasn't going to allow that, and which they needed to finish on Saturday. To which he responded yet again that he comes in from Austin, and needed to finish today. If not, he must come back Monday. So, I instructed him, Monday it is.

I'd a Laminate floor mounted on 9/21/2018. I'm quite really p[leased with it. The employees ended up so well mannered and Specialist. The task they did was outstanding. I advised most of my pals with regard to the position Empire did for me and a minimum of a single will probably call Empire to complete her ground.

we recognize the inconvenience this has induced. Be sure to Call us at customersupport@empiretoday.com with the two your issues and account information and facts, so we can easily observe up with you, thanks. Helpful?YesNo

It had been a identifying component for me going with him for the reason that if he had just disregarded it, I would have disregarded him also. He was a very good services particular person for that job that I desired. So far, anything's great. I'd presently referred Empire Today to any individual else.

"As your therapist I will operate along with you that can help strengthen regions that you choose to depend upon to accomplish your optimum mental and emotional health and fitness. I do the job with problems with stress and anxiety and melancholy, relationships, grief, lifestyle transitions, the consequences of trauma and abuse."

"Had Empire profits rep halt by today. We the place revealed the 60% off along with the not on sale carpet. Very well the sixty% off was only .06 cents less costly than the normal value carpet. Which the normal price tag carpet was bigger good quality. We called the sale rep on it and we couldn't get a clear straight response.

Effectively just after me building 4 calls, lastly on the fourth get in touch with now 1:50PM, I might uncovered the installers who were being to complete a compensated work made the decision not to come to me very first to accomplish an set up that ought to have been completed past week. They did not phone to notify me of the adjust in my appointment nor apparently, did they treatment which i had other commitments with the afternoon. Also, tried to e mail my salesman Howard Naylor but to no avail. This is totally unacceptable!!! Very, really weak customer service!!! I guess they've my cash so customer support goes out the window. A very sad buyer!!!!

Hannah, we regret to listen to this, and we are going to be in contact along with you shortly to discuss your financing worries, thanks.

Engineered Hardwood flooring is true Wooden created being put in in rooms exactly where good wood cannot. More robust than Reliable wood, Engineered Hardwood is not as likely to grow or shrink from humidity changes. Offered in a number of stains, plank measurements, species, and finishes. Engineered Hardwood Flooring

And so the day they ended up designed to get started they didn't even show up or simply call or very little. I'd to generate a lot of calls. Eventually 2 days later on they begun. Let say they introduced 2 men and women to get off 1400 square ft of glue down flooring.

Fredericksburg, Virginia 22407 "As your therapist I'll function with you to help fortify regions that you simply depend upon to obtain your best psychological and psychological wellness. I get the job done with problems with nervousness and depression, relationships, grief, life transitions, the effects of trauma and abuse."

I want to thank you for finding the time to present us your comments. We're taking your responses and addressing many of the locations we missed in delivering the great expertise to suit your needs.

"I want I'd the invoice # to share along with you . I paid out Empire TODAY To setup a ground in my dwelling/ dining home. this ordeal changed into a little something mad. The day on the installation Empire confirmed approximately my home with forty boxes of the wrong tile. (to start with error). Certainly that they had to reschedule the install. The following week they arrived with the correct tile ,however din not have any of the material wanted to set up the tile. They have been trying to place the tile down with a felt underlayment(2nd blunder). Following arguing with them for 2 hrs because I requested them to Keep to the operate order and convey the material promised over the sales receipt. Presently Empire Today chose to check out Residence DEPOT to get the material necessary with the install. The put in get more info was carried out like a bunch of armatures have been doing the set up.

Thanks for taking the time to share your belief. We’ve recently carried out new worker Engagement Surveys, reviewing comments for employees all stages in their employment and administration, and we have been focused on turning that feedback into motion and making Empire an attractive & rewarding location to perform.

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15